AshwellCare – Troyte House, Sandy’s Rd, Malvern, Worcestershire, WR14 1JJ

I’ve never had to get care for a loved one before. I knew nothing. An initial experience with the sector made me acutely aware of the need for strict regulatory compliance. My search for a reliable provider started by checking the CQC website, where I came across Ashwell Care and saw how highly rated they are. Google reviews backed that up. What a breath of fresh air! It’s been a huge relief that they had staff capacity to take us on as new clients. I believe they don’t take on more customers than they can professionally handle. The owners, Phil & Deb, came round and spent ages getting to know us and our requirements. They are very supportive, flexible, and committed to top-quality care. It is not cheap, but you get what you pay for. The active caring has now started and my elderly parent is delighted. They only introduce carers to their customers in person, so you don’t have a stranger knocking on the door. Since moving to the area less than a year ago, I now try to share my honest opinions about local businesses in my reviews.

Andy Elms published on 2 September 2026

Ashwell Home care Services have given a high level of care to my Father. The daily staff were always pleasant and courteous, and any concerns for his health were consistently brought to my attention by the office. Good teamwork! I felt that Dad was in very safe hands. Staff in the office did well to accommodate the extra visits, which were required at fairly short notice. Dad was finally very poorly whilst I was away from home and the carer(fortunately, the medically trained man), gave excellent information and advice to me which resulted in the dreaded 999 call once again. Dad was admitted to hospital and has recently moved to a care home. Thank you for your help and kindness to Dad.

Carol Allen published on 14 December 2024

Ashwell has cared for my mum and dad over the last three years and although I'm now about to stop using their services it's only because my dad has passed away and my mum has moved into a care home. I've felt that they provided an excellent level of service and showed genuine concern for the welfare of my parents. Throughout the three years the carers always arrived when visits were scheduled and Ashwell were also flexible with last minute cancellations. I'm very grateful to Ashwell and its carers for the help they have given my parents and highly recommend their services.

Mark Gray published on 29 July 2024

Ashwells Home Care is the platinum standard service other care providers should aim for .They select and recruit staff very carefully as a first point. Then no member of staff visits my parents home unless they have been introduced to them and new staff always shadow another to learn about my father. They have robust documentation so that all carers know the individual care my Dad needs. They respond appropriately to changes in his condition and treat him at every interaction with respect ,dignity and compassion . My mother is his primary carer and Ashwells support her incredibly in this role and day to day. Ashwells provide respite care and shopping to my parents in addition to the personal care for my father . The management are present and hands on which means they have good working knowledge of the care needed and being provided . We are very grateful for their support over the last couple of years and they go above and beyond every day.

SH published on 19 December 2022

I’m very impressed by the way this company operates. The owners and staff prioritise personal wants and needs of clients and customer service is second to none. They will go out of their way and go the extra mile to make sure people receive the best care possible. Local and friendly company. Highly recommend.

Alex Bakothanasis published on 28 February 2026