Overview
Care Types
Amenities
Fees
Team
Reviews & Ratings
Our teams are the beating heart of our service, providing dependable and consistent care at home to our clients. Care isn’t just a job for our Home Care Professionals; it’s a commitment to supporting our clients through the ups and downs of day to day living. Your ‘home team’—a select group of our carers—will become familiar faces, bringing continuity, personal care, and companionship right to your doorstep.

To us, great care means never feeling rushed. It means creating moments that count during every visit. That’s why each appointment by The Home Team is scheduled for a minimum of one hour—providing the scope for comprehensive and considerate care that respects your pace and space. Our system ensures that our home care professionals have ample travel time so that every client visit is punctual and never cut short.



Visit The Home Team

Care Types

Care Type(s)
  • Complex Care
  • Home Care
  • Respite Care
Specialisms/Services
  • Dementia
  • Older People (65+)
  • Younger Adults (Under 65)
Specialist Conditions
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Heart Conditions
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke

Features & Amenities

What can we help with
  • Hospital discharge
  • Medication assistance
  • Risk assessments in the home
  • Call in service
  • Transport service
  • Companionship
  • Shopping service/errands
  • Personal care assessments
  • Escort on trips
  • Prescription collection
  • Trips and visits outside the home in the community
  • Personal care
  • Complex Care
Around the house
  • Cleaning service
  • Food preparation and serving
  • Laundry service
  • Ironing service
  • Planning and cooking meals
  • Facilitating social arrangements within the home
  • Caring and assisting with your pet

Fees

  • Weekly costs from: Please contact the provider directly for information on costs.
  • Hourly costs from: Please contact the provider directly for information on costs.
Find out more about paying for care

Our Team

Tyler-Louise Thurling

Manager

Our Registered Manager, Tyler-Louise Thurling, is registered by the CQC to manage the day-to-day operations of The Home Team. Tyler-Louise has worked in care for nearly 20 years and has a Level 5 Diploma in Leadership Health and Social Care (undergraduate degree equivalent) and has completed her Level 7 Certificate in Strategic Management and Leadership. She is passionate about delivering a home care service that is truly outstanding.

Managing Director - Peter Shaw

Peter Shaw is the managing director of The Home Team and for the purposes of CQC regulation is the Nominated Individual with responsibility for supervising the management of a regulated activity. Peter is experienced in setting up and running people-centric, client focused businesses. Peter’s understanding of how to meet customer needs through the development of highly effective and professional teams is core to the development of The Home Team’s person-centred culture. Peter established The Home Team Care Ltd, which became on of the most highly rated home care company in Norwich and surrounds within its first year of operation, as evidenced by the leading national client review site www.homecare.co.uk.

Reviews & Ratings

CQC Rating View full report Whats this?

Overall

Good

  • SafeGood
  • Well-ledGood
  • CaringGood
  • ResponsiveGood
  • EffectiveGood
Last CQC report update December 15, 2022 • Listing updated July 10, 2026


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Google Reviews

The Home Team came to our aid when we most needed additional care for our mum. Peter the Director scheduled mums care to our wishes. We recommend The Home Team 😊

Oania Brett published on 28 April 2026

The Home Team have been supporting my mother for more than 10 months now by taking her shopping on a weekly basis as well as doing whatever other errands might be necessary. They work in a small team and thus my mother knows the lovely, friendly ladies who come and vice versa. They have always turned up and 99 % on time which is a brilliant track record. As I live abroad, that this all works so well is a huge relief. I very much appreciate the weekly reports via the birdie app and the invoicing also works well. The management team responds quickly to any emails I send. Can highly recommend them.

Louise H published on 14 May 2025

After a challenging change in circumstances, I engaged Home Team to provide personal care. I've been using them for 4 months, during which they have arrived exactly on time on every occasion. Each carer has proved to be efficient, practical & friendly whilst providing very professional care. The development of a care plan has been very thorough and the system of notes & recording means staff always arrive well briefed on any changes or nuances in my evolving needs.

Robert Tressell published on 12 May 2025

The Home Team have continued to provide outstanding service for my mother. The carers are always very attentive and make sure all tasks are done quickly and efficiently. They are always kind and considerate and Mother looks forward to their visits. Because there is a dedicated team around each client, they get to know the clients and can tell when something is amiss which has saved my mother's life on a couple of occasions. We've been using the team for a number of years and can't fault them. Thanks

sarah chambers published on 12 April 2024

I use the Home Team team as I need to travel to London every fortnight and require a carer to attend my dad to ensure he is eating his meals whilst I am away. I have found the team very professional with regard to setting up the service, with the initial review taking place to assess my dad's as well as my own needs. At the moment his requirement is light touch though this will increase as the dementia takes hold. Overall I am very pleased with the standard of care, the individuals who attend and the level of professionalism. Whilst I am away I am comforted my dad is receiving the best level of care possible, a big thank you to the Home Team.

A M published on 19 March 2024

Frequently Asked Questions

What type of care does The Home Team offer?

The Home Team offers , and care.

Does The Home Team provide any additional types of care?

The Home Team also offers care for the following specialist conditions: Alzheimer's, Cancer Care, Head/Brain Injury, Heart Conditions, Motor Neurone Disease, Multiple Sclerosis, Muscular Dystrophy, Neuropathic, Parkinson's Disease, Speech Impairment and Stroke.

How can I contact the staff at The Home Team?

You can contact the staff at The Home Team by email or telephone. Our email address is info@thehometeam.care and our contact number is (01603) 926465

What is this providers CQC rating?

The Home Team has a Good CQC rating.